Help And FAQs

Ordering & Delivery

NO. THE COST OF SENDING INSULATED CONTAINERS, AND THE VALUE OF THE FOOD (WE MAKE HIGH-QUALITY RAW FOOD) MEANS THAT IS NOT VIABLE FOR US TO OFFER THEM FOR FREE. WE DON’T ASK YOU TO BUY MULTIPLES OF THE SAME PRODUCT, LET ALONE A FULL BOX, SO YOU CAN QUITE EASILY PUT TOGETHER A SMALL ORDER TO TRY THINGS. IF YOU NEED ANY HELP DOING SO PLEASE JUST GET IN TOUCH.

WE DO OFFER A SPECIFIC BREEDER DISCOUNT, FOR MORE INFORMATION CLICK HERE

THE SHORT ANSWER IS THAT IT DEPENDS ON WHAT YOU ORDER.

APPROX - EVERY 20KG - £8.00

OTHER PRICES VARY.

DELIVERIES BEFORE 10am MONDAY – THURSDAY ARE DESPATCHED THE SAME DAY FOR NEXT DAY DELIVERY. DELIVERIES ARE SENT ON A 24 HOUR SERVICE WITH DHL, WE’LL LET YOU KNOW WHEN IT LEAVES HQ (SO WILL BE WITH YOU THE NEXT DAY) BY EMAILS AND/OR TEXT MESSAGE, AND IN ADDITION, DHL WILL TEXT/EMAIL YOU ON THE MORNING OF DELIVERY ADVISING A DELIVERY WINDOW.

PLEASE NOTE OUR NEW 2021 WEBSITE NOW SHOWS THE DELIVERY DATE IN CHECKOUT

NOTE THAT STANDARD DELIVERIES ARE MADE TUESDAY – FRIDAY.

HOWEVER THEY MAYBE DELAYS IF THERE IS A ERROR WITH THE STOCK LEVELS OR THE ITEM IS NOT FROZEN (WE WILL NOT SHIP OUT UNFROZEN PRODUCTS)

IF ORDERING FROZEN FOOD WE WOULD ALWAYS RECOMMEND FOR YOU TO BE IN FOR DELIVERY, HOWEVER, WE KNOW THIS SIMPLY ISN’T ALWAYS POSSIBLE. WE DO REQUIRE YOU TO PROVIDE US WITH A SAFE PLACE FOR THE COURIER TO LEAVE YOUR ORDER (YOU’LL BE ASKED WHEN YOU CHECKOUT AN ORDER).

WE’LL LET YOU KNOW WHEN YOUR ORDER LEAVES OUR WAREHOUSE, AND IF YOU PROVIDE A EMAIL DHL WILL EMAIL YOU ON THE MORNING OF YOUR DELIVERY ADVISING A DELIVERY WINDOW. HOWEVER, WE DON'T ACCEPT RESPONSIBILITY FOR YOUR ITEMS BEEN DAMAGED OR DEFROSTED IF THE ITEM IS LEFT IN YOUR SAFE PLACE.

EVERYWHERE IN MAINLAND UK VIA OUR COURIERS DHL. YOU’LL GET A MESSAGE FROM THEM ADVISING DELIVERY TIME ON THE MORNING OF YOUR DELIVERY. THIS COULD BE ANYTIME BETWEEN 9AM – 7PM (VERY OCCASIONALLY A LITTLE LATER DURING PEAK TIMES WHEN THEIR DRIVERS HAVE MORE DELIVERIES TO MAKE)

WE DO DELIVERY TO HIGHLANDS & ISLES PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BEFORE PLACING A ORDER.

TO CHECKOUT DELIVERY OPTIONS, ADD SOME ITEMS TO YOUR BASKET AND THEN YOU CAN CALCULATE DELIVERY OPTIONS.

Our Products

YES, HOWEVER THE PRODUCT WILL STILL BE GOOD, THE REASON WHY THEY CAN SPLIT IS THEY ARE AIR CLOSED AND THE CHANGE IN TEMPERATURE CAN COURSE THE SPLITS BUT THE PRODUCT IS STILL GOOD TO BE REFROZEN UPTO 3 TIMES.

YES, SOME PRODUCTS CAN STICK OCCASIONALLY. WE FIND SITTING THE TUB IN A FEW CM OF WARM WATER BEFORE SERVING ENSURES THAT THE CONTENTS SLIDE OUT EASIER.

Raw Feeding

IT IS NOT ADVISED, AND KIND OF DEFEATS THE POINT OF SWITCHING TO THE MOST NATURAL DIET IF FED ALONGSIDE A HIGHLY PROCESSED DRY FOOD.  RAWBONE REQUIRES A MORE ACIDIC STOMACH THAN KIBBLE. IF KIBBLE IS FED ALONGSIDE RAW THEN THE ACID MAY BE WEAKER AND CAUSE TUMMY UPSETS FROM UNDIGESTED BONE. FURTHERMORE, ONE OF THE REASONS WHY IT IS SAFE TO FEED RAW MEAT TO OUR PETS IS BECAUSE RAW MOVES THROUGH THE DIGESTIVE SYSTEM QUICKER THAN KIBBLE, IF DRY FOOD IS FED ALSO, THE DIGESTION OVERALL IS SLOWED WHICH MAY GIVE BACTERIA A CHANCE TO AFFECT YOUR PET.

NO! COOKED BONES ARE BRITTLE AND SPLINTER WHICH CAN BE DANGEROUS. RAW BONES ARE COMPARATIVELY SOFT AND FLEXIBLE.

YES. WE DO THIS A LOT IN THE SUMMER MONTHS, A LOVELY MEAT LOLLIPOP IS VERY COOLING! FEEDING FROZEN CAN BE USEFUL IN SLOWING DOWN THOSE WHO DON’T CHEW FOOD PROPERLY AND GULP FOOD. BUT IDEALLY FRESH IS ALWAYS PREFERRED.

WE BELIEVE IT’S BEST TO GO COLD TURKEY…SORT OF SPEAK! IT’S BEST TO FINISH ONE MEAL OF KIBBLE AND THE NEXT DAY START A FULLY RAW DIET.